HELP CENTER
Frequently Asked
Questions
Can't find what you're looking for? Email us at raghav@ragspro.com
How do I get started with RAGS-POS?
After purchase, our team sets up your account within 24 hours. You get a login link via email. From there, you can add your menu, staff, and tables in the Settings panel.
What is the ₹8,000 one-time setup charge?
This covers onboarding, menu upload, table configuration, KDS pairing, staff account creation, and a 1-hour video training session with your team — done by us.
Can I cancel anytime?
Yes. Monthly subscriptions can be cancelled before the next billing cycle. Annual plans are non-refundable but can be paused. No lock-in contracts.
How does the Kitchen Display System (KDS) work?
KDS runs on any browser — tablet, TV, or laptop. Go to Settings → KDS Configuration, generate a pairing token, and open the KDS URL on the kitchen screen. Orders appear instantly.
Does RAGS-POS support GST billing?
Yes. You can configure CGST, SGST, IGST, and service charges per order. All bills are GST-compliant and printable on 80mm thermal printers.
Is RAGS-POS mobile-friendly?
Yes. The dashboard works on phones and tablets. Waitstaff can take orders from the floor using any device with a browser.
What happens if the internet goes down?
Currently RAGS-POS requires an active internet connection. We recommend a 4G hotspot as backup. Offline mode is on our roadmap.
How many staff accounts can I create?
Starter plan: 3 staff. Pro plan: unlimited staff with role-based access (Admin, Manager, Staff). Chain plan: multi-location with separate logins.
Can I switch plans later?
Yes. You can upgrade or downgrade at any time. Prorated billing applies when upgrading mid-cycle.
Where is my data stored?
Your data is stored on servers in India. We do not share your data with third parties. See our Privacy Policy for full details.
Still need help?
Our team is available Mon–Sat, 10 AM–7 PM IST.